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FAQ

At this time, iHeartDogs has chosen to use funds to support animal shelters instead of offering discounts. You can learn more about why we don’t offer coupons here.

All our apparel (T-Shirts, Vnecks and Long Sleeve Shirts) ARE 100% preshrunk cotton with the exception of the following colors:
      • Sport Grey: 90/10 cotton/poly
      • Dark Heather: 50/50 cotton/poly
      • Ash Grey: 99/1 cotton/poly

Our shirts come from the manufacturer “preshrunk”, however we have been told that they can shrink a little during the first wash.

Orders take anywhere from 10-14 BUSINESS days (within the USA) and 3-6 weeks (international) depending on product ordered and final destination.
All non-apparel items and consumables are shipped out within a few business days (M-F)  and delivered domestically within 10 business days (3-4 weeks international).
All of our apparel items do take a little bit longer to process and ship due to each item being hand printed  after it is ordered.  Once the item is pretreated, dried, printed and packaged for shipping it is sent out to you. The above stated times are measured from the time the order is placed with us until it is received by you (and is dependent upon demand).
We do send out a tracking email once it is shipped to you 🙂 If it has been over 20 calendar days since the domestic order has been placed (or more than 4-6 weeks for international shipments) and you have not received, please contact our friendly customer service department at: orders@iheartdogs.com 
Thank you for your order and your support with helping dogs and/ or Veterans!

 

We would love to help you with any changes to an order, but unfortunately once an order is placed we are unable to “modify” an order (change shirt size, add to an existing order, etc.) Therefore, what we CAN DO is cancel and refund the existing order* so you can then place a new order. It is always best just to place another order if you need to add another item or make any modifications.

*If you need to cancel completely or change an item, please know that we can do this if it’s within an 8 hour window from the time you placed the order. We will do our best to catch these within 8 hours but oftentimes apparel & mug items enter into production quickly and we cannot catch them in time OR before non-apparel items ship.

APPAREL/ MUG ORDERS: Every item in your order is 100% customized just for you and it is printed after you order, so please contact us immediately (as in right now) if you have any questions or issues. It may be too late, but sometimes we can catch your stuff before it’s produced. 

If you need further help with any of these issues please contact customer service at: orders@iheartdogs.com

When emailing in to cancel your order (if within the 8 hr. window), please put CANCEL ORDER in subject line and send to orders@iheartdogs.com

Tracking numbers are issued by a shipper and then updated during the process. If a tracking number is issued, then it has been accepted and is in process. It can take up to 48 hours to update in a shipper’s system (from the time the tracking # has been assigned and package picked up).

We do send out the tracking email to you after the tracking number has been assigned (and thus picked up by shipper) to allow them time to update in their system and show you progress. In rare occasions, it does take the shipper a little longer to update the progress OR the shipper’s system was unable to get a read on the tracking label as it is doing down a conveyor belt during processing (which in most cases it is still delivered).

 How frequently it is updated with new information depends on the carrier (usually USPS, UPS or DHL). If you are still not seeing anything or if the number cannot be found after this 48 hours from the time you get the email, please contact our customer success team at orders@iheartdogs.com so we can research the situation for you and provide an update.

Mugs are shipped separately in order to secure the item against breakage. You may receive this item before or after your apparel shipment. You should be receiving an email with the specific tracking info as soon as it ships.

YES! We are going to still make sure the dogs get their meals even if you return the item. That’s our pledge to them and we take on that cost personally.

You can view a list of the organizations currently receiving donations here.

If you are a shelter or rescue organization, and interested in receiving donations, please visit this page.

If you are a shelter or rescue organization and interested in receiving donations, please visit this page.

Great question! You can make a tax deductible donation directly to RescueBank here.

We’re glad you’re asking this question! We’ve found many online stores that claim to donate, but actually do not. We encourage customers to reach out to GreaterGood.org directly if they’d like verification about our monthly donations.

We are very proud that we have fed over 10 million dogs since our inception and have been able to support causes that we deeply care about.  For more info. on this subject, check out the impact our customer purchases have made in the lives of shelter dogs, K9 dogs, Veterans and more!

 

Finally, you can learn about our other charitable giving projects on the website of HomeLife Media, our parent company.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Please know that one of our top priorities is customer satisfaction and getting orders to you quickly. Our apparel items are prepped and printed after an order is placed. We estimate your order time to take 10 – 14 BUSINESS days from the day it was placed (3-4 weeks for international orders) until received.

With that in mind, please know that there are those rare occurrences where products are rejected due to quality or other production issues. We are more than happy to check on your order and get a status update for you. Please contact our friendly customer success department.

 

Category: Top Questions

We strive to make the customer happy!

If it doesn’t fit or you would like to return it for a refund for any reason – please contact us at orders@iheartdogs.com and we will either exchange or refund your item within 90 days of your purchase date.

Refunds typically take 3 – 5 business days to reflect in your account once issued. We’ll do our best to expedite the process.

Question: Do the dogs still get their meals? We are going to still make sure the dogs get their meals regardless if you return the item or not. That’s our pledge to them and we take on that cost personally.

 

 

Category: Top Questions

We are so very sorry you were sent the incorrect item! Please know that we strive to exceed your expectations and will get you out the correct item ASAP. Please email our customer service department: orders@iheartdogs.com and they will take care of getting you the right item.

Category: Top Questions

Tracking numbers are emailed out to you when the package ships. You may receive more than one email and tracking number if your order is coming from more than one dropshipper. Your receipt will show all this info. If you did not receive an email, please check your spam folder as it can sometimes get filed there.

If you still cannot locate your order email, please email customer service – orders@iheartdogs.com – with the following information:

-NAME

-SHIPPING ADDRESS

-ORDER EMAIL

-ORDER DATE

*Please note that orders can take up to 20 days from the time the order is placed to when it is delivered.

If you have your confirmation email, you can get your tracking number through the form below:

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

 

Category: Top Questions

If you received only ONE item and ordered more than one, your order most likely was split between 2 or more of our vendors. We use three different dropshippers that specialize in different designs and items. Because of this, you will get multiple shipments to complete your order.

Please check your receipt that will show from where they are being shipped. If this is the case, then you should be receiving at least two shipments and two different tracking # emails.

**Please note Mugs are always shipped separately due to the need to ensure safe packaging **

If it is coming from the SAME dropshipper according to your receipt and what you received is incomplete, email us so we can resolve the issue for you ASAP. Please email our customer service department – orders@iheartdogs.com – with the following information so we can take care of this for you:

-NAME

-ORDER NUMBER

-ORDER EMAIL

-MISSING ITEM(S)

Category: Top Questions

In 2016, 35% of our net profits were donated to our charity partners GreaterGood.org and RescueBank (based on data from January – December 2016).

In addition, our company funds other charity projects including clean water wells, school build projects, and anti-human trafficking efforts. You can learn more about our other charity projects here.

Find more information here

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