Delivery Time Estimates:
All orders are shipped Monday through Friday (excluding holidays).
We use a variety of carriers to deliver your order, depending on which product you order. If you will be receiving more than one package (i.e. coming from 2 or more different locations), you should receive an email immediately after your purchase notifying you.
We know your order is important to you and your dog! We work to ship it out as quickly as paw-sible (please add 3-4 business day production time for made-to-order print items, i.e. apparel, mugs, ornaments, etc.).
See below for estimated shipping times provided by the carrier.
Domestic Order Shipping Times:
- On-Demand Printing Products* (ships from Detroit, MI) and ships via UPS Mail Innovations/ UPS Sure Post (final delivery made by USPS): 5-7 business days.
- Warehouse items (ships from Anaheim, CA) ships via USPS: 3-5 business days.
- Project Paws items (ships from Florida) ships via USPS: 5-7 business days.
- Personalized Pendants (ships from Houston, TX) ships via FedEx Smart Post (final delivery made by USPS): 5-7 business days.
*All apparel (t-shirts, hoodies, yoga pants, long-sleeve shirts, tank tops, etc.) ornaments, mugs and beer steins.
International Orders (outside of USA):
***Please note that any applicable import taxes or tariffs are the responsibility of the recipient and are not included in the original shipping cost.
- On-Demand Printing Products* (ships from Detroit, MI) and ships via UPS Mail Innovations/ UPS Sure Post (final delivery made by local mail service): 4 weeks.
- Warehouse items (ships from Anaheim, CA) ships via DHL (final delivery made by local mail service): 3-4 weeks.
- Project Paws items (ships from Florida) ships via DHL (final delivery made by local mail service): 4-5 weeks.
- Personalized Pendants (ships from Houston, TX) ships via FedEx Smart Post (final delivery made by local mail service): 4 weeks.
Get Your Order Sooner With Expedited Shipments:
We are excited to offer expedited shipping (UPS both Next Day $35 and 2nd Day $25 per order) on some of our products (within USA only)! If the item is eligible, it will state it on the product page (under Christmas Shipping Deadlines). Deliveries made Monday – Friday (Saturday delivery not available).
Please note that expedited shipping orders MUST BE PLACED BY NOON PST to qualify for same day shipping. If ordering PRINT-ON-DEMAND items, please add up to 3-4 business days for products that are made to order (i.e. all apparel, mugs, beer steins, ornaments, etc.).
Questions? Please reach out to our paw-some customer success team on when your expedited order will ship!
How to Track My Package!
Please click on the following carrier links and input your tracking number (given to you in your email) for the latest status on your package! Note: It can take some carriers up to 24 – 48 hours for the carriers to update their system and for your package to show progress from the time it leaves our warehouse.
DHL Global Mail (international only)
UPS Sure Post, Mail Innovations and expedited shipments (Next Day & 2nd Day Air shipments only)
Since our delivery times and shipping costs vary by product, please add desired item(s) to your shopping cart. The shopping cart page will display a delivery estimate below each item and total shipping charge toward the bottom of the cart page.
For more information, see here.
**Please note that international customs fees will most likely apply to all shipments outside the USA. Unfortunately, iHeartDogs.com is unable to control these charges. We currently do not offer shipping to Albania, Algeria, Crimea – Region of Ukraine, Cuba, Iran, North Korea, Sudan and Syria.
All orders will be emailed a tracking number within 24 hours of the time your order ships. We do allow a slight notification delay to allow the carrier to catch up and show your order in transit.
We are here to help! Please email any questions or concerns to our customer success department: firstname.lastname@example.org
Woof! (Thank You!)